Customer Service; 12 hrs-day, 7 days per week
This is a full time endeavor, not a hobby or side business; Since 2003
Tallahassee FL 32317
FalconEV is in the green business of supplying
electric bicycle conversion kits and ready-to-go e-bikes. E-scooters and E-trikes are also popular.
All transporters come with Lithium Iron Phosphate batteries only. These give the best speed and range and life cycles.
First thing to know before you hand over your hard earned money to any electric scooter / bike dealer is;
Does the rep tell you what you need to know without giving you a 'sales pitch '...? Since most people need lots of info and no-nonsense advice, there is no shopping cart on this site. Individual attention is given to each interested caller to make sure they understand what they need, even if we can not supply it.
FalconEV provides exclusive, custom e-bike hub motors and e-scooters powered by LiFePO4/Lithium phosphate batteries only.
E-bike parts and E-scooters can also be purchased w/o batts.
These e-bike hub motors can not be purchased anywhere else unless you see the green logo. We are not out to be the "cheapest" or claim to sell the "most ". Our clients know a quality product when they see it and know it is worth the price paid. If the factory sends out a misfit product, I will repair it or replace it.
There are no 'dealer req's ' just quantity discounts. Discounted prices are not discussed until one unit has already been purchased.
Our factories are located in Taiwan and China, run by a good trusted American/Taiwanese friend.
Dongguan Fusheng Motor Co. / Tszu Haw Taiwan Ltd.
Xinnan 2nd Industrial zone, Qishi Town, Dongguan City, Guangdong
email@example.com attn- Frank
Yes you can buy other lead acid ebike kits and scooters that are 'adequate', but if you want a hi-performance e-machine and personalized cust. service 7 days/week, you've found the right place.
FAQ's...( if u don't see your answer, submit Q )
Why don't you have it 'in stock'?
hub motors / batteries usually are, customized scooters are not.
My e-scooter just arrived, what's the 1st step?
Read manual..inspect unit..check brakes and all switches..check tire pressure(50lb), every 3 to 4 weeks..buy an air pump..make a 3rd key from locksmith..get a high quality lock/chain.
What about maintenance?
very little if any is req. all owners should have basic tools, air gauge, etc.and be able to perform minor owner upkeep, or, have a close friend, Take to bike/scooter shop if you are totally clueless.
If you can't / won't maintain your own scooter / bicycle, then do not buy one.
Unless you crash your scooter, parts will be rarely needed. E-scooters use the same chassis as gas scooters and so use same parts. Other parts are usually available online and if not, can be ordered from factory. Remember - gas machines need big parts departments.
Longer battery life / cycles results from charging whenever possible. Batteries last longer with shallow discharging / recharging vs. deep discharging. Unlike lead acid, there is no immediate need to charge LiFepo4 batts after use.
What range will I get?
Rule of thumb is 1 mile per Ah with LiFe batteries.
Head winds, hills, rider weight, speed / wind resistance, jack-rabbit starts / stops. Best range is gained by throttle control and maintaining your momentum and looking ahead. If possible, let scooter start rolling before you add throttle.
Your e-machine is not affected by temperature.
To avoid 'running out of power' / same as running out of gas in your car...know how far a full charge can take you. test it ( close to home ), then watch your odometer...It's easy
FalconEV ships world-wide,
We don't charge any 'handling' fee's.
We will try and save you $$ on shipping;
Least expensive for scooters is to a loading dock or terminal / non-use of a lift gate on delivery truck; next best is to a business address. Most expensive is to a residence for everything.
scooters, one year on non wearable parts.
e-bike components; one year
batteries; 6 months..although our LiFe cells and packs will last 1500 to 2500 cycles / 3 to 5 years; it would be foolish to offer that long a 'free-return- card' as batteries can be abused, misused, neglected, dropped, etc. All battery claims will be subject to detailed inspection and testing before any credit is given pro-rated.
None, NO refunds, hardship cases may allow 50% back ,shipping not included.
Orders will be filled on a timely matter, but, delays are sometimes unavoidable. These delays do not qualify for a refund.
E-scooters are tested personally and inspected before being shipped. To date, no one has wished to return a single scooter. All ebike parts are tested at the factory.
no returns/refunds unless product is defective
and can not be repaired.and replacement can't be done within 30 days from return.
No order cancellations for " late" product arrivals.
goods are shipped as soon as possible.
Read other sellers return policies; you will notice in the fine print they wont take returns either because of many rules, limitations, 'used' status (ie, trying it out to find out it's broke ), they just bullshit they do.
How do I pay?
e-check, ( scan and email), check-fax(fax it)
money order, direct deposit
scooters require a 50% non-refundable deposit before work is begun.